May 24, 2023

Digital Transformation at Singapore Pools

sgp pools

SG pools is an online gambling website that allows you to place bets on sports, lottery and horse races. It accepts various forms of payment and is easy to use. It also provides customer support and is regulated by the Singapore government. The site is available in several languages and uses secure encryption to protect your information. It is a great alternative to illegal gambling websites.

Founded in 1968, Singapore Pools provides legal sports, lottery and horse racing betting as well as other Singapore Pools Account services. It is a wholly owned subsidiary of the Tote Board, which reports to the Ministry of Finance. Its product portfolio includes the national lotto games TOTO, pre-printed lottery game The Singapore Sweep and numbers game 4D, as well as football and motor racing sports betting. Singapore Pools is not-for-profit and all its profits are channeled to good causes, including social service agencies, charity and sports, through the Tote Board.

Yeo Teck Guan is leading a major digital transformation strategy at Singapore Pools, shifting the state-owned organisation from a legacy business to an agile and modernised one. This was especially important during the COVID-19 pandemic, when many employees were forced to work from home and needed reliable connectivity. To meet this challenge, Yeo and his team quickly launched new digital channels and a mobile platform for customers to onboard, manage their accounts and bet.

A key to success for any organisation is the ability to adapt and change in response to changing consumer demand. As Singapore Pools looks to scale its operations and drive growth, it requires a technology partner that can provide the right mix of innovation and support. Eric Seow, Chief Business Technology Officer at Singapore Pools, says the company chose Dell Technologies because it is relentless in enabling its partners to embrace the potential of this new data driven era.

To further enhance its digital customer experience, Singapore Pools implemented a unified IT management and monitoring system. It now tracks performance and availability across all its core applications and software systems on a single dashboard. This reduces troubleshooting time and improves the speed of resolution. It also helps ensure that application workloads are distributed evenly across its IT infrastructure.

In addition, the Singapore Pools IT team is now able to detect and address issues with its cloud platforms faster. The company uses Oracle Cloud Observability and Management to monitor its IT estate on a single platform, allowing it to spot problems quickly and respond to them immediately. This has improved the IT team’s responsiveness and significantly reduced the risk of outages for its core applications.

Aside from its business, Singapore Pools aspires to be a “Company for Good” and has always been committed to leverage its technology capital and IT expertise to benefit the community. To this end, the organisation established iShine Cloud in 2018, a non-profit entity that provides other charities with an affordable, integrated suite of charity-specific solutions via a secure cloud-based IT platform. This enables charities to improve their productivity, governance and efficiency, so they can focus on serving their beneficiaries better.